Frequently Asked Questions
Everything you need to know about shopping at PatPat
What is the typical shipping time for my order?
Standard shipping usually takes 7-12 business days, while express shipping takes 3-5 business days, depending on your location and the specific items ordered.
How can I return an item that doesn't fit?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.
How do I determine the right size for my baby or toddler?
We provide a detailed size chart on every product page. We recommend measuring your child's height and weight and comparing it to our guide for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Afterpay depending on your region.
Are your materials safe for sensitive newborn skin?
Yes, we prioritize safety and comfort. Many of our baby clothes are made from high-quality cotton and meet strict safety standards to ensure they are gentle on sensitive skin.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.